Refund policy

Returns & Refunds

We want you to feel confident shopping with Runway Whisper. If you change your mind or order the wrong size, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, unworn, unwashed, unaltered and returned in its original condition and packaging.

Please contact us before returning an item. We will provide you with the appropriate return instructions. Items returned without first contacting us may not be accepted.

Certain products may not be eligible for change-of-mind returns for hygiene or other reasons, including bodysuits, lingerie, swimwear, jewellery, beauty products and underwear.

Faulty, damaged or incorrect items

If your item arrives damaged, defective, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, please contact us as soon as possible so we can assist you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed by Runway Whisper.

Where a product fails to meet the consumer guarantees under Australian Consumer Law, return shipping costs will be handled in accordance with your statutory rights, including reimbursement of reasonable return costs where required by law.

How to request a return

Please contact Runway Whisper through our Contact Us page with your order number and the reason for your return. If the item is damaged or faulty, we may also request photographs to help us assess the issue.

Once your return has been received and assessed, any applicable refund will be processed to your original payment method. This process does not limit your rights to a remedy under Australian Consumer Law.

Please do not send products back without contacting us first.